Customer Success Stories
21D Transforms Dental Operations with Scalable Data Integration
Accelerating clinic expansion and automating workflows with HULFT Integrate
Key Results
- Implemented a SaaS integration platform in just 2 months
- Eliminated days of manual IT effort through automated workflows
- Connected 600+ business applications for clinical operations
- Created modern cloud-based architecture supporting appointment scheduling, clinical workflow, staffing, and billing systems
Summary
To support nationwide expansion and reduce the burden of manual data management, 21D implemented HULFT Integrate as its centralized data integration platform. The low-code, cloud-based solution connects SaaS applications and automates clinical and operational workflows. Deployed in just two months, the platform enabled significant time savings, improved data accuracy, and created a scalable IT foundation to support the company’s continued growth.
Challenge
Fragmented Systems Hindered Scalable Growth
21D needed to maintain consistent technology infrastructure across new clinics while integrating systems for CRM, appointment scheduling, clinical workflow, and billing. However, without centralized integration, manual data transfers introduced delays, errors, and dependencies on specific personnel, placing limits on scalability and operational consistency.
The absence of automated data integration created significant operational risks and inefficiencies. Manual data processes introduced greater chances for error, potentially compromising the accuracy of critical clinical and financial information. These manual workflows also created dependencies on individual staff members, introducing potential bottlenecks that could impact service delivery and operational scalability.
Solution
Unified Cloud-Based Integration Platform Delivered in 2 Months
21D selected HULFT Integrate as their core data integration platform, deploying it on Microsoft Azure to create a comprehensive, automated data integration workflow that connects key SaaS applications across their clinical ecosystem. The platform provides seamless connections between CRM systems, clinical workflow applications, and back-end financial management tools, creating a unified technology infrastructure that supports daily operations from appointment scheduling to billing processes.
Saison Technology’s Professional Services team played a crucial role in the implementation, providing specialized deployment methodology and technical expertise that 21D did not maintain in-house. This partnership approach enabled the company to complete the deployment without requiring dedicated data integration specialists, significantly reducing implementation complexity and accelerating time-to-value.
The automated data integration platform extracts data from active SaaS applications and delivers it to a centralized database designed specifically for clinical operations management. HULFT Integrate’s library of over 600 business adapters provides the connectivity flexibility required to integrate practically any enterprise system or data source that 21D might need as they expand their technology stack. The solution’s low-code approach enabled rapid deployment and simplified ongoing maintenance.
Results
Automated Workflows Eliminated Manual Errors and Improved Efficiency
With HULFT Integrate, 21D eliminated time-consuming manual workflows and reduced operational risks. The implementation was completed within two months, demonstrating remarkable speed compared to traditional data integration projects. The platform delivers substantial cost savings measured through reduced IT administration time and enhanced operational efficiency across clinical operations.
The automated APIs maintain data accuracy across all SaaS applications and the company database, eliminating the errors and inconsistencies that previously characterized manual integration processes. Multiple days of manual IT tasks were eliminated each week, freeing up resources for strategic initiatives.
“HULFT Integrate gives me the confidence that we can scale the company’s IT operations and connect any new application as we grow.”
Paul Smullen, CTO, 21D
Future Vision
Platform Foundation Enables Continued Innovation and Growth
21D envisions HULFT Integrate as the foundation for continued technological innovation and geographic expansion across the U.K. healthcare market. The platform’s scalability and flexibility will enable the company to integrate new clinical technologies and service offerings while maintaining operational consistency across all locations.
The company plans to leverage HULFT Integrate’s extensive adapter library to expand their technology ecosystem, potentially incorporating advanced analytics, patient engagement platforms, and emerging healthcare technologies. The platform’s ability to connect practically any enterprise system ensures that 21D can respond quickly to changing market demands and regulatory requirements while maintaining their competitive advantage in guided dental rehabilitation services.
21D is a healthcare technology company specializing in guided full-mouth dental implant rehabilitation. Their proprietary clinical workflow enables the delivery of implants in under one hour per jaw in over 95% of cases. With rapid expansion across the U.K., 21D relies on a modern cloud-based SaaS ecosystem to support clinical services, appointment scheduling, staffing, and billing across all locations.