Customer Success Stories

How IOMIC Handles Peak Order Volumes Without Adding Headcount

Automating Order Entry to Support a Growing U.S. E-commerce Operation

Key Results

Up to 80% reduction in processing time (from about 1 hour to 10–15 minutes)
Handled peak order volumes of up to 3–4× normal levels with the same three-person team
Eliminated routine manual order entry into QuickBooks
Enabled structured use of order data for accounting and sales planning

Summary

IOMIC automated order entry into QuickBooks using a CSV-based import process, reducing manual work and enabling the existing three-person team to handle significantly higher order volumes.

Before implementation, order-related processing was handled manually daily and, at times, required intensive weekly processing as volumes increased. Today, order data is automatically imported into QuickBooks, and tasks that previously took approximately 1 hour can now be completed in 10–15 minutes.

Removing manual entry lets the team handle variable order volumes, even during busy sales periods. Automation also provides timely, structured data for accounting review and sales performance tracking, supporting better decision-making.

Challenge

Manual Order Entry Limited Scalability

IOMIC USA, with a three-person team, manages North American sales of golf grips produced in Japan. The General Manager oversees accounting, sales, supply chain, and reporting.

As the direct-to-consumer web store grew, daily order volume also increased:

Approximately 10–20 orders per day under normal conditions
40–50+ orders on weekends
Up to three to four times higher during peak sales events such as Black Friday

Manual entry in QuickBooks became time-consuming as order volumes grew, especially during peak periods. The team needed a more efficient way to manage increasing order volumes.

Solution

Automating Data Migration While Preserving Accounting Workflow

IOMIC implemented a system that automatically retrieves order data from its web store and generates a QuickBooks-compatible CSV file. The CSV file is imported into QuickBooks through Business Importer.

A critical requirement was maintaining the existing QuickBooks process. Rather than replacing the accounting system, automation was introduced at the data preparation stage.

When selecting the solution, IOMIC focused on:

Automating order data migration
Reducing manual data entry
Maintaining compatibility with its existing QuickBooks workflow

Results

Reduced Manual Workload and Improved Processing Stability

Manual web order entry into QuickBooks was removed as a routine task. Now, order data is automatically prepared and processed in batches, freeing staff for higher-value work and stabilizing order management.

Processing time per cycle was reduced from approximately 1 hour to 10–15 minutes. Tasks that were previously handled manually on a daily basis, and sometimes required additional weekly processing during high-volume periods, are now completed through automated data imports.

Minor order corrections still occur a few times per month, but they can typically be resolved quickly.

During high-volume periods, including weekends and peak sales events, the team manages increased order volumes without needing extra staff. According to IOMIC, the key benefit is operational efficiency and flexibility.

“During peak sales periods, manual order entry required significant time. Automating that step has made daily operations more manageable.”
Katz Murai, General Manager, IOMIC USA

Supporting Revenue Management and Sales Planning

Beyond accounting efficiency, structured order data now supports revenue management, accounting operations, and sales planning.

Improved access to order data allows management to monitor sales performance and respond more effectively to demand fluctuations.