Sankyo Automates Inbound Customer Sales Process with HULFT Managed Integration Services

Sankyo America, Inc. is an Indiana-based supplier of plastics and other manufacturing materials for the automotive industry. It is a subsidiary of Sankyo Kasei in Japan. In addition to parts and materials, Sankyo America strives to take the cost out of its customers’ distribution, warehousing, inventory control, and other related administrative workloads.

Company converts a manual workflow to leveraging AI and software automation to increase order accuracy and strengthen digital connections with key customer accounts

Sankyo leverages EDI connections with its key customers to deliver products efficiently, but some ordering processes still require human intervention. One example is sales orders, typically submitted from customers to Sankyo via email. Then, Sankyo team members re-enter data on PDFs into the Sankyo ordering system.

Sankyo sought to automate the front end of the ordering process with instant purchase order generation, and it called on Saison Technology to provide a solution.

After spending some time helping Sankyo connect core systems between its customers and Sankyo sales, Saison Technology implemented HULFT Managed Integration Services which doesn’t require in-house staff to install. Instead, Saison Technology leads a turnkey process that includes the business project owner. The first phase focused on automating key customer accounts.

Initial outcomes with HULFT Managed Integration Services

”HULFT Managed Integration Services enables us to create purchase orders automatically,” said Hideki Endo, EVP of Sankyo America. “This saves a great deal of labor and prevents errors. Consequently, we have gained the trust of our clients and other departments within the company.”

Sankyo estimates that HULFT is saving its sales team 5-6 minutes per order, saving at least 10 hours per month on the orders it currently processes with reduced staff overtime requirements. As the company brings on more customers to digital ordering, the team will be even more efficient.

“Time savings is very important for us,” said Rie Shinohara, Account Manager, Outside Sales at Sankyo America. “When we are more productive and can execute orders more accurately, we can focus on other more critical matters and believe we can increase customer satisfaction.”