Customer Success Stories
ITOCHU Techno-Solutions America Achieves 90% Time Reduction in Sales Registration Through Process Automation
Eliminating 20 Years of Manual Workflows with HULFT Integrate Data Integration Platform
Key Results
- 90% reduction in processing time per sales registration, from 5-10 minutes to 1-2 minutes
- Eliminated 20 years of labor-intensive manual processes across sales registration workflows
- Implemented seamless data integration solution in just days with minimal learning curve
- Automated end-to-end workflow connecting Microsoft Dynamics ERP to approval systems
Summary
To address operational bottlenecks from outdated sales processes, ITOCHU Techno-Solutions America implemented HULFT Integrate as their data integration platform. The solution automated their sales registration workflow, which had remained manually intensive for over 20 years. Deployed in just days through their partnership with Saison Technology, the platform achieved a 90% reduction in processing time while eliminating manual data transfers between Microsoft Dynamics ERP and approval systems.
Challenge
Manual Sales Registration Process Created Operational Bottlenecks
ITOCHU Techno-Solutions America faced significant operational bottlenecks due to outdated sales registration processes that could no longer keep pace with expanding business volume. The critical pain point was their sales registration workflow, a manually intensive operation unchanged for over 20 years that required extracting sales quotation information from Microsoft Dynamics ERP and manually transferring it into spreadsheets for manager review. Each registration required five to ten minutes of manual data entry, creating significant time costs and introducing human error that could impact customer relationships. The manual nature prevented the team from focusing on higher-value strategic activities and limited their ability to respond quickly to market opportunities.
Solution
HULFT Integrate Platform Automated End-to-End Sales Registration Workflow
ITOCHU Techno-Solutions America leveraged their existing partnership with Saison Technology to implement HULFT Integrate, a comprehensive data management and integration platform designed to streamline sales registration workflows. The established business relationship expedited the selection process, with Saison Technology’s understanding of ITOCHU’s operational requirements making HULFT Integrate ideal for addressing system connectivity challenges.
Implementation involved creating customized scripts to tailor HULFT Integrate workflows specifically for ITOCHU’s requirements. Technical configuration included modifying firewall settings for secure data transfer, establishing remote access capabilities, and installing local software components. The platform’s ability to seamlessly connect differing systems eliminated manual data transfer between Microsoft Dynamics ERP and approval workflow systems, automating the entire sales registration workflow from data extraction through final approval.
Results
Automated Workflows Delivered 90% Time Reduction and Eliminated Manual Errors
The implementation delivered immediate results for ITOCHU’s sales operations. The 90% reduction in processing time per sales registration—dropping from 5-10 minutes to just 1-2 minutes—eliminated labor-intensive manual processes that had been in place for over two decades. This improvement freed up valuable staff time for higher-value sales support activities rather than repetitive data entry tasks.
The automation significantly reduced the potential for human error inherent in manual data transfer processes, improving both the accuracy and reliability of sales registration workflows. Staff members could now focus their efforts on strategic activities, improving overall responsiveness to customer needs. The implementation process proved remarkably smooth, with software installation and remote access setup completed in just a couple of days.
“We had been using our old, manually intensive process for over 20 years, so we had become very familiar with it. Nevertheless, processing each sales registration form still took us five to ten minutes. With HULFT Integrate, we reduced the time per sales registration to one to two minutes,” reported Hirai.
“Our initial goals were reducing time to process for each sales registration, reducing the potential for human error, and enabling sales support personnel to do other work. Now, we will extend this to other areas of our sales support process, as we believe we will see further major improvements. HULFT Integrate will be critical to this effort.”
Kanae Hirai, Sales Account Executive, ITOCHU Techno-Solutions America
Future Vision
Expanding Automation Across Additional Sales Support Functions
Building on the success of their sales registration automation, ITOCHU Techno-Solutions America plans to extend HULFT Integrate’s capabilities to additional areas of their sales support function. This expansion strategy reflects confidence in both the technology platform and the partnership with Saison Technology. Future deployments will target other manual processes that currently limit operational efficiency and scalability, with the company recognizing that process efficiency directly impacts their ability to compete in technology markets and support continued growth.
ITOCHU Techno-Solutions Corporation (CTC) stands as one of Japan's largest systems integrators, with its North American subsidiary serving as an expansion arm into global markets. The organization focuses on conducting surveys and R&D related to new technologies while growing its local systems integration business.